Help for Case Provider
Manage your cases, assets, estimates, and operations as a service provider in the Case application.
- Cases Filters
- Technician Story field added
- Complaint, Cause, and Correction field changes
- French Translation Enhancements for Case
- View and Edit Email Templates in Your Preferred Language
- Language Preferences
Operations and Inspections
- Manage Customers
- Update Fleet Customer Information
- View Customer Assets
- View Customer Cases
- Manage Customer Contacts
- Upload Attachments to a Customer
- What's that blue button in the bottom left?
- How do I complete Kenworth Express Lane?
- How do I Contact Support as a Provider?
- Where can I learn about News, Videos, and Training Sessions?
- How do I change my Case Provider password?
- Why can't I open my case?
- Case Search, Save Filters, Bulk Close and Auto-close cases.
- Configuring the Case Quickstop Banner
- Configuring and Enabling the New Case Quickstop Banner
- Manage Users and Permissions
- Set up Your Location Information
- Set Up Your Dealership Profile