Help for Case Fleet

Getting Started

• Accessing the Platform for the First Time
• Set Up Your Fleet User Profile

Search

• Use the Search Page

Cases

• Open Cases/Pending Service Requests - Fleets
• Cases Filters
• Configure your Fleet Case View
• View Cases by ETR
• View Cases by Depot
• View Case Information (VMRS)

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Service Requests

• Respond to a Service Request
• Cancel a Service Request
• Create a Service Request
• Save a Service Location as a Favorite
• Request Service from an Outside Location

Estimates

• Respond to an Estimate Approval Request
• Review an Estimate
• View Estimate PDFs

Notifications

• View Notification Messages
• Reply to Email Notifications

Common Questions

• What's that blue button in the bottom left?
• Where are my Fleet Email Notifications?
• How do I change my Fleet Password?
• How do I update my Fleet User Profile?

Get More Help

• Use the Resource Center
• How do I Contact Support as a Fleet Customer?

Administrators

• VMRS Code Key 14 Reason for Repair
• Recommended Operations
• Set Up Your Location Information
• Upload Assets
• Manage Assets
• Manage Depots

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