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  1. PACCAR Solutions
  2. Help for Case Fleet

Help for Case Fleet

Manage your fleet's assets, service requests, and cases in the Case application.

Getting Started

  • Accessing the Platform for the First Time
  • Set Up Your Fleet User Profile

Search

  • Use the Search Page

Cases

  • Open Cases/Pending Service Requests - Fleets
  • Cases Filters
  • Configure your Fleet Case View
  • View Cases by ETR
  • View Cases by Depot
  • View Case Information (VMRS)
See all 10 articles

Service Requests

  • Respond to a Service Request
  • Cancel a Service Request
  • Create a Service Request
  • Save a Service Location as a Favorite
  • Request Service from an Outside Location

Estimates

  • Respond to an Estimate Approval Request
  • Review an Estimate
  • View Estimate PDFs

Notifications

  • View Notification Messages
  • Reply to Email Notifications

Common Questions

  • What's that blue button in the bottom left?
  • Where are my Fleet Email Notifications?
  • How do I change my Fleet Password?
  • How do I update my Fleet User Profile?

Get More Help

  • Use the Resource Center
  • How do I Contact Support as a Fleet Customer?

Administrators

  • VMRS Code Key 14 Reason for Repair
  • Recommended Operations
  • Set Up Your Location Information
  • Upload Assets
  • Manage Assets
  • Manage Depots
See all 13 articles
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