Top-liner - Case V8.8.0, Coming March 2025

For the Case V8.8.0 Release in March, we are planning the following improvements:

• Improved Service Request Process for Fleets: Enhancements will be implemented to ensure that case-specific contacts, such as drivers, are not automatically added as Fleet Depot contacts.

Peterbilt Only - Targeted for launch on March 25th, 2025:

• Phillips Three-Minute Back-of-Cab Inspection: The Digital Inspection covers back-of-cab hoses, connections, and tubing.

Ready For Pilot: 

Please contact your PACCAR PSSM representative for more information on enabling this new feature for your location.

• Case Timeline: The Case Timeline feature provides a clear, visual overview of the progress and status of a case. It helps you quickly understand what’s happened, what’s next, and any pending steps without having to interpret timestamps or dig through audit trails.
• Repair Status Enhancements: We have improved our case repair statuses by grouping them, adding configurable options, and enhancing the overall user interface. We recommend using these enhancements in conjunction with the new Case Timeline feature.
• Case Assistant Checklist: This new feature offers a comprehensive checklist for case milestones. The checklist improves case data management and establishes a standardized process, helping you implement best practices without the need for formal training. 
• Karmak - Parts Search: We have enhanced our integration with Karmak to provide the ability to perform parts searches using partial or semi-matching parts information. 
• Karmak - Related ROs: Locations integrated with Karmak can now relate more than one RO number with a single case.

Case V8.8.0 Release:

Improved Service Request Process for Fleets:

Enhancements will be made to prevent case-specific contacts, such as drivers, from being automatically added as Fleet Depot contacts. In the past, when entering contact information—such as the driver's details while submitting a service request—the contact was automatically registered as a depot contact. We are changing this process so that the contact (in this case, the driver) will no longer be associated with the fleet depot. Instead, they will only be associated with the specific service request or case for which their information was entered.

Targeted for launch on March 25th, 2025 (Peterbilt Only):

Phillips Three-Minute Back-of-Cab Inspection: 

We are excited to provide you with the details of our partnership with Phillips to offer digital inspections. The 3-minute inspection consists of seven lines and helps to ensure that all back of cab hoses, connections, and tubing are in working order. 

Incorporating paperless inspections into your process produces clear and concise results, enables you to directly link photos, and is always available in the asset history. 

Ready For Pilot:

Please contact your PACCAR PSSM representative for more information on enabling this new feature for your location.

Case Timeline:

The Case Timeline feature provides a clear, visual overview of the progress and status of a case. It helps you quickly understand what’s happened, what’s next, and any pending steps without having to interpret timestamps or dig through audit trails.

Repair Status Enhancements:

Case repair status enhancements: We have improved our case repair statuses by grouping them, adding configurable options, and enhancing the overall user interface. We recommend using these enhancements in conjunction with the new Case Timeline feature.

Case Assistant Checklist:

This new feature offers a comprehensive checklist for case milestones. The checklist improves case data management and establishes a standardized process, helping you implement best practices without the need for formal training. It helps collaborators manage cases more consistently and efficiently by allowing them to track the progress of each case. Additionally, location administrators can customize the case checklist to meet specific requirements.

Karmak - Parts Search:

Providers often spend significant time searching for parts because some integrations require precise part specifications to return valid matches. Karmak offers a fuzzy search for parts through its API, allowing users to perform partial searches. This enhancement will display a modal with the search results for parts, enabling providers to select a part of their choice. Once the part is selected, it will be added to the operation.

Karmak - Related ROs:

Service providers currently can generate additional repair orders (ROs) from within an existing RO in the dealer management system (DMS). This allows them to bill repair line items separately and select an alternate billing account for warranty items. However, when a new RO is created in this way, it is no longer visible from the originating case or RO.

The Related RO enhancement provides the means to retrieve related RO information from the DMS and populate the case accordingly.