Help Articles
Knowledge base
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General
Announcements, Release Notes, Service Notifications, and Governing Documents.
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Registration
Sign up your fleet or provider to start using PACCAR applications now.
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Help for Case Fleet
Manage your fleet's assets, service requests, and cases in the Case application.
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Help for Case Provider
Manage your cases, assets, estimates, and operations as a service provider in the Case application.
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Help for Builder
How to build and manage the operations users can add to cases.
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Help for Vision
How to perform customer search and create custom views of your cases using the Vision application.
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Help for Insite
How to view reports and analytics using the Decisiv Insite application.
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Help for DMS and DBS Integrations
Information on integrations with Dealer Management Systems (DMS) and Dealer Business Systems (DBS).
What's New
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Top-Liner - Case 7.317, Coming October 2024
2024-10-04 14:06:55 UTC
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Top-Liner - Case 7.316, Coming September 2024
2024-09-19 04:00:01 UTC
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Top-Liner - Case 7.315, coming September 2024
2024-09-06 19:48:16 UTC
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Top-Liner - Case 7.314, coming August, 2024
2024-08-23 11:35:36 UTC
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Top-Liner - Case 7.313, coming August 2024
2024-08-09 20:35:59 UTC
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Top-Liner - Case 7.312, coming August 2024
2024-08-01 13:59:38 UTC
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Top-Liner - Case 7.311, coming July 2024
2024-07-12 14:57:12 UTC
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Top-Liner - Case 7.310, coming July 2024
2024-07-12 14:53:42 UTC
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Top-Liner - Case 7.309, coming June 2024
2024-06-14 21:41:30 UTC
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Top-Liner UPDATE - Case 7.308, coming June 7th 2024
2024-06-05 16:08:50 UTC
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Top-Liner - Case 7.307, coming May 2024
2024-05-21 15:27:37 UTC
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Top-Liner - Case 7.306, coming April 2024
2024-05-03 18:46:25 UTC
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Top-Liner - Case 7.305, coming April 2024
2024-04-19 19:59:03 UTC
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Top-Liner - Case 7.304, coming April 2024
2024-04-05 16:05:47 UTC
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Top-Liner for Case 7.303, coming March 2024
2024-03-22 22:03:11 UTC
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Top-Liner for Case 7.302, coming March 2024
2024-03-07 21:37:07 UTC
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Top-Liner for Case 7.301 - Coming March 2024
2024-02-23 18:45:48 UTC
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Top-Liner for Case 7.300 -- coming February 2024
2024-02-09 18:18:20 UTC
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Top-Liner for Case 7.299 -- coming February 2024
2024-01-25 20:35:22 UTC
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Bi-Directional Mobile Communications Launch - Peterbilt Dealers
2024-01-15 20:07:49 UTC
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Top-Liner for Case 7.298 -- coming January 2024
2024-01-16 21:03:45 UTC
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Top-Liner for Case 7.297 -- coming January 2024
2024-01-05 14:00:00 UTC
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Top-Liner for Case 7.296 -- coming January 2024
2023-12-28 14:00:00 UTC
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Top-Liner for Case 7.296 and Sentinel 1.97 -- coming January 2024
2023-12-15 13:57:32 UTC
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Top-Liner for Case 7.295 and Sentinel 1.96 -- coming November, 2023
2023-12-14 14:45:58 UTC
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Top-Liner for Case 7.294 and Sentinel 1.95 -- coming November, 2023
2023-11-16 18:51:40 UTC
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Top-Liner for Case 7.293 and Sentinel 1.94 -- coming November, 2023
2023-11-03 18:27:59 UTC
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Top-Liner for Case 7.292 and Sentinel 1.93 -- coming October, 2023
2023-10-19 18:36:01 UTC
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Top-Liner for Case 7.291 and Sentinel 1.92 -- coming October, 2023
2023-10-05 18:51:10 UTC
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Top-Liner for Case 7.290 and Sentinel 1.91 -- coming September, 2023
2023-09-21 17:39:46 UTC
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Top-Liner for Case 7.289 and Sentinel 1.90 -- coming September, 2023
2023-09-07 13:00:00 UTC
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Top-Liner for Case 7.288 and Sentinel 1.89 -- coming September, 2023
2023-08-24 19:08:17 UTC
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Top-Liner for Case 7.287 and Sentinel 1.88 -- coming August, 2023
2023-08-10 20:55:08 UTC
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Top-Liner for Case 7.286 and Sentinel 1.87 -- coming August, 2023
2023-07-28 19:57:01 UTC
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Top-Liner for Case 7.285 and Sentinel 1.86 -- coming July, 2023
2023-07-14 19:24:27 UTC
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Top-Liner for Case 7.284 and Sentinel 1.85 -- coming July, 2023
2023-06-29 21:19:02 UTC
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Top-Liner for Case 7.283 and Sentinel -- coming June, 2023
2023-06-15 21:39:52 UTC
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Top-Liner for Case 7.282 and Sentinel 1.83 -- coming June, 2023
2023-08-23 19:51:09 UTC
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Top-Liner for Case 7.281 -- Coming May, 2023
2023-05-18 14:31:45 UTC
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Top-Liner for Case 7.280 -- Coming May 2023
2023-08-04 21:55:24 UTC
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Top-Liner for Case 7.279 -- Coming April, 2023
2023-04-21 21:16:22 UTC
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Top-Liner for Case 7.278 -- Coming April, 2023
2023-04-18 15:31:47 UTC
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Top-Liner for Case 7.277 -- Coming March, 2023
2023-04-18 15:31:46 UTC
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Top-liner for Case 7.276 -- Coming March, 2023
2023-04-18 15:32:14 UTC
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Top-liner for Case 7.275 -- Coming February, 2023
2023-11-12 17:57:25 UTC
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Case 7.316 - 9/27/24
2024-09-27 04:00:00 UTC
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Case 7.315 - 9/13/2024
2024-09-13 13:50:17 UTC
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Case 7.314 - 8/29/24 (UPDATE)
2024-08-30 18:41:20 UTC
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Case 7.313 - 8/15/24
2024-08-16 04:00:01 UTC
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Case 7.312 - 8/2/2024
2024-08-02 04:02:25 UTC
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Case 7.311 - 7/19/2024
2024-07-24 20:54:16 UTC
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Case 7.310 - 7/9/2024
2024-07-09 02:54:22 UTC
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Case 7.309 - 6/21/2024
2024-06-21 20:31:33 UTC
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Case 7.308 - 6/7/2024
2024-06-07 13:27:26 UTC
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Case 7.307 UPDATE - 5/29/2024
2024-05-29 20:21:53 UTC
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Case 7.307 - 5/24/2024
2024-05-24 19:52:08 UTC
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Case 7.306 - 5/14/2024
2024-05-14 14:17:33 UTC
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Case 7.305 - April 26, 2024
2024-04-26 20:58:59 UTC
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Case 7.304 - April 12, 2024
2024-04-12 17:39:18 UTC
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Case 7.303 - April 2, 2024
2024-04-05 15:25:53 UTC
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Case 7.302 - March 15, 2024
2024-03-19 04:38:16 UTC
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Case 7.301 - March 1, 2024
2024-03-01 16:07:28 UTC
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Case 7.300 - February 16, 2024
2024-02-16 19:42:58 UTC
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Case 7.299 - February 2, 2024
2024-02-02 21:57:05 UTC
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Case 7.298 - January 19th, 2024
2024-01-19 14:31:55 UTC
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Case 7.297 - January 10th, 2023
2024-01-10 18:51:15 UTC
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Case 7.296 - January 4th, 2023
2024-01-04 14:00:00 UTC
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Case 7.295 and Sentinel 1.96 - December 8th, 2023
2023-12-15 13:40:52 UTC
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Case 7.294 and Sentinel 1.95 - November 29th, 2023
2023-11-29 15:44:10 UTC
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Case 7.293 and Sentinel 1.94 - November 10th, 2023
2023-11-10 15:12:09 UTC
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Case 7.292 and Sentinel 1.93 - October 27th, 2023
2023-10-30 19:08:54 UTC
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Case 7.291 and Sentinel 1.92 - October 18th, 2023
2023-10-18 15:01:50 UTC
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Case 7.290 and Sentinel 1.91 - September 29th, 2023
2023-09-29 14:38:12 UTC
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Case 7.289 and Sentinel 1.90 - September 15th, 2023
2023-09-15 14:59:58 UTC
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Case 7.288 and Sentinel 1.89 - September 1st, 2023
2023-09-01 15:34:56 UTC
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Case 7.287 and Sentinel 1.88 - August 18th, 2023
2023-08-22 17:10:27 UTC
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Case 7.286 and Sentinel 1.87 - August 4th, 2023
2023-08-04 14:56:57 UTC
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Case 7.285 and Sentinel 1.86 - July 25, 2023
2023-07-25 13:00:00 UTC
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Case 7.284 and Sentinel 1.85 - July 7, 2023
2023-07-07 13:00:00 UTC
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Case 7.283 and Sentinel 1.84 - June 23, 2023
2023-09-11 22:49:47 UTC
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Case 7.282 and Sentinel 1.83 - June 9, 2023
2023-06-09 14:35:24 UTC
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Case 7.281 - May 26, 2023
2023-05-26 14:06:21 UTC
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Case 7.280 - May 12, 2023
2023-05-12 13:00:01 UTC
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Case 7.279 - April 28, 2023
2023-04-28 16:16:29 UTC
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Case 7.278 - April 14, 2023
2023-04-18 15:31:47 UTC
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Case 7.277 - March 31, 2023
2023-04-18 15:31:48 UTC
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Case 7.276 -- March 21, 2023
2023-04-18 15:31:48 UTC
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Case 7.275 -- March 3, 2023
2023-04-18 15:32:14 UTC
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Case 7.274 -- February 16, 2023
2023-04-18 15:32:15 UTC
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Case 7.273 -- February 2, 2023
2023-04-18 15:32:14 UTC
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Case 7.272 -- January 25, 2023
2023-04-18 15:32:13 UTC
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Case 7.271 -- January 16, 2023
2023-04-18 15:31:56 UTC
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Browser Support Policy
2023-10-04 20:59:20 UTC
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Open Cases/Pending Service Requests - Fleets
2024-05-24 19:07:48 UTC
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Open Cases/Pending Service Requests - Service Providers
2024-05-24 16:57:28 UTC
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Cases Filters
2024-01-23 15:08:21 UTC
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Technician Story field added
2023-09-01 15:04:16 UTC
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Complaint, Cause, and Correction field changes
2023-03-14 21:11:23 UTC
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Campaign & Recall and Recommended Operation Notifications
2024-05-06 13:22:04 UTC
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Bi-Directional Mobile Communications - Overview & Help Article Summaries
2024-01-19 19:14:38 UTC
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Bi-Directional Mobile Communications - Administration: Enabling the Reply via SMS Text Feature
2024-01-12 01:08:12 UTC