Help Articles
Knowledge base
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General
Announcements, Release Notes, Service Notifications, and Governing Documents.
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Registration
Sign up your fleet or provider to start using PACCAR applications now.
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Help for Case Fleet
Manage your fleet's assets, service requests, and cases in the Case application.
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Help for Case Provider
Manage your cases, assets, estimates, and operations as a service provider in the Case application.
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Help for Builder
How to build and manage the operations users can add to cases.
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Help for Vision
How to perform customer search and create custom views of your cases using the Vision application.
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Help for Insite
How to view reports and analytics using the Decisiv Insite application.
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Help for DMS and DBS Integrations
Information on integrations with Dealer Management Systems (DMS) and Dealer Business Systems (DBS).
What's New
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Top-Liner - Case V8.13.0, Coming June 2025
2025-05-29 13:00:01 UTC
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Top-Liner - Case V8.12.0, Coming May 2025
2025-05-15 13:00:01 UTC
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Top-liner - Coming May 2025
2025-05-01 12:27:05 UTC
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Top-liner - Case V8.9.0, Coming April 2025
2025-04-08 14:04:29 UTC
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Top-Liner - Case 7.320, Coming November 2024
2024-11-14 14:37:09 UTC
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Top-Liner - Case 7.319, Coming November 2024
2024-10-31 04:00:02 UTC
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Top-Liner - Case 7.318, Coming October 2024
2024-10-18 04:00:00 UTC
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Top-Liner - Case 7.317, Coming October 2024
2024-10-04 14:06:55 UTC
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Top-Liner - Case 7.316, Coming September 2024
2024-09-19 04:00:01 UTC
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Top-Liner - Case 7.315, coming September 2024
2024-09-06 19:48:16 UTC
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Top-Liner - Case 7.314, coming August, 2024
2024-08-23 11:35:36 UTC
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Top-Liner - Case 7.312, coming August 2024
2024-08-01 13:59:38 UTC
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Top-Liner - Case 7.311, coming July 2024
2024-07-12 14:57:12 UTC
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Top-Liner - Case 7.310, coming July 2024
2024-07-12 14:53:42 UTC
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Top-Liner - Case 7.309, coming June 2024
2024-06-14 21:41:30 UTC
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Top-Liner UPDATE - Case 7.308, coming June 7th 2024
2024-06-05 16:08:50 UTC
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Top-Liner - Case 7.307, coming May 2024
2024-05-21 15:27:37 UTC
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Top-Liner - Case 7.306, coming April 2024
2024-05-03 18:46:25 UTC
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Top-Liner - Case 7.305, coming April 2024
2024-04-19 19:59:03 UTC
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Top-Liner - Case 7.304, coming April 2024
2024-04-05 16:05:47 UTC
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Top-Liner for Case 7.303, coming March 2024
2024-03-22 22:03:11 UTC
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Top-Liner for Case 7.302, coming March 2024
2024-03-07 21:37:07 UTC
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Top-Liner for Case 7.301 - Coming March 2024
2024-02-23 18:45:48 UTC
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Top-Liner for Case 7.300 -- coming February 2024
2024-02-09 18:18:20 UTC
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Top-Liner for Case 7.299 -- coming February 2024
2024-01-25 20:35:22 UTC
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Bi-Directional Mobile Communications Launch - Peterbilt Dealers
2024-01-15 20:07:49 UTC
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Top-Liner for Case 7.298 -- coming January 2024
2024-01-16 21:03:45 UTC
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Top-Liner for Case 7.297 -- coming January 2024
2024-01-05 14:00:00 UTC
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Top-Liner for Case 7.296 and Sentinel 1.97 -- coming January 2024
2023-12-15 13:57:32 UTC
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Top-Liner for Case 7.294 and Sentinel 1.95 -- coming November, 2023
2023-11-16 18:51:40 UTC
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Top-Liner for Case 7.293 and Sentinel 1.94 -- coming November, 2023
2023-11-03 18:27:59 UTC
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Top-Liner for Case 7.292 and Sentinel 1.93 -- coming October, 2023
2023-10-19 18:36:01 UTC
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Top-Liner for Case 7.291 and Sentinel 1.92 -- coming October, 2023
2023-10-05 18:51:10 UTC
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Top-Liner for Case 7.288 and Sentinel 1.89 -- coming September, 2023
2023-08-24 19:08:17 UTC
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Top-Liner for Case 7.287 and Sentinel 1.88 -- coming August, 2023
2023-08-10 20:55:08 UTC
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Top-Liner for Case 7.286 and Sentinel 1.87 -- coming August, 2023
2023-07-28 19:57:01 UTC
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Top-Liner for Case 7.285 and Sentinel 1.86 -- coming July, 2023
2023-07-14 19:24:27 UTC
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Top-Liner for Case 7.284 and Sentinel 1.85 -- coming July, 2023
2023-06-29 21:19:02 UTC
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Top-Liner for Case 7.283 and Sentinel -- coming June, 2023
2023-06-15 21:39:52 UTC
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Top-Liner for Case 7.282 and Sentinel 1.83 -- coming June, 2023
2023-08-23 19:51:09 UTC
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Top-Liner for Case 7.281 -- Coming May, 2023
2023-05-18 14:31:45 UTC
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Top-Liner for Case 7.280 -- Coming May 2023
2023-08-04 21:55:24 UTC
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Top-Liner for Case 7.279 -- Coming April, 2023
2023-04-21 21:16:22 UTC
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Top-Liner for Case 7.278 -- Coming April, 2023
2023-04-18 15:31:47 UTC
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Top-Liner for Case 7.277 -- Coming March, 2023
2023-04-18 15:31:46 UTC
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Top-liner for Case 7.276 -- Coming March, 2023
2023-04-18 15:32:14 UTC
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Top-liner for Case 7.275 -- Coming February, 2023
2023-11-12 17:57:25 UTC
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Case V8.14.0 - June 2025
2025-06-24 04:00:02 UTC
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Case V8.13.0 - June 2025
2025-06-07 12:52:28 UTC
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Case V8.12.0 - May 2025
2025-05-23 04:00:01 UTC
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Case V8.11.0 - May 2025
2025-05-13 12:44:39 UTC
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Case V8.10.0 - April 2025
2025-04-25 04:00:01 UTC
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Case V8.9.0 - April 2025
2025-04-22 20:29:36 UTC
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Case V8.7.0 - March 2025
2025-03-14 04:00:02 UTC
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Case V8.6.0 - February 2025
2025-03-13 15:39:42 UTC
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Case V8.5.0 - February 2025
2025-02-27 18:13:01 UTC
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Case 8.4.0 - January 2025
2025-01-31 05:00:01 UTC
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Case 8.2.0 - January 2025
2025-01-09 05:00:02 UTC
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Case 8.1.0 - January 2025
2025-01-07 14:47:11 UTC
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Case 7.310 - 7/9/2024
2024-07-09 02:54:22 UTC
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Case 7.309 - 6/21/2024
2024-06-21 20:31:33 UTC
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Case 7.308 - 6/7/2024
2024-06-07 13:27:26 UTC
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Case 7.307 - 5/24/2024
2024-05-24 19:52:08 UTC
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Case 7.305 - April 26, 2024
2024-04-26 20:58:59 UTC
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Case 7.303 - April 2, 2024
2024-04-05 15:25:53 UTC
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Case 7.301 - March 1, 2024
2024-03-01 16:07:28 UTC
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Case 7.300 - February 16, 2024
2024-02-16 19:42:58 UTC
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Case 7.298 - January 19th, 2024
2024-01-19 14:31:55 UTC
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Browser Support Policy
2023-10-04 20:59:20 UTC