Help Articles
Knowledge base
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General
Announcements, Release Notes, Service Notifications, and Governing Documents.
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Registration
Sign up your fleet or provider to start using PACCAR applications now.
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Help for Case Fleet
Manage your fleet's assets, service requests, and cases in the Case application.
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Help for Case Provider
Manage your cases, assets, estimates, and operations as a service provider in the Case application.
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Help for Builder
How to build and manage the operations users can add to cases.
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Help for Insite
How to view reports and analytics using the Decisiv Insite application.
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Help for Vision
How to perform customer search and create custom views of your cases using the Vision application.
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Help for DMS and DBS Integrations
Information on integrations with Dealer Management Systems (DMS) and Dealer Business Systems (DBS).
What's New
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Top-Liner for Case 7.282 and Sentinel 1.83 -- coming June, 2023
2023-06-01 17:35:34 UTC
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Top-Liner for Case 7.281 -- Coming May, 2023
2023-05-18 14:31:45 UTC
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Top-Liner for Case 7.280 -- Coming May 2023
2023-05-04 18:06:19 UTC
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Top-Liner for Case 7.279 -- Coming April, 2023
2023-04-21 21:16:22 UTC
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Top-Liner for Case 7.278 -- Coming April, 2023
2023-04-18 15:31:47 UTC
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Top-Liner for Case 7.277 -- Coming March, 2023
2023-04-18 15:31:46 UTC
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Top-liner for Case 7.276 -- Coming March, 2023
2023-04-18 15:32:14 UTC
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Top-liner for Case 7.275 -- Coming February, 2023
2023-04-18 15:32:14 UTC
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Case 7.282 and Sentinel 1.83 - June 9, 2023
2023-06-09 14:35:24 UTC
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Case 7.281 - May 26, 2023
2023-05-26 14:06:21 UTC
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Case 7.280 - May 12, 2023
2023-05-12 13:00:01 UTC
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Case 7.279 - April 28, 2023
2023-04-28 16:16:29 UTC
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Case 7.278 - April 14, 2023
2023-04-18 15:31:47 UTC
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Case 7.277 - March 31, 2023
2023-04-18 15:31:48 UTC
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Case 7.276 -- March 21, 2023
2023-04-18 15:31:48 UTC
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Case 7.275 -- March 3, 2023
2023-04-18 15:32:14 UTC
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Case 7.274 -- February 16, 2023
2023-04-18 15:32:15 UTC
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Case 7.273 -- February 2, 2023
2023-04-18 15:32:14 UTC
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Case 7.272 -- January 25, 2023
2023-04-18 15:32:13 UTC
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Case 7.271 -- January 16, 2023
2023-04-18 15:31:56 UTC
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Browser Support Policy
2023-05-09 22:40:24 UTC
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Cases Filters
2023-05-22 18:27:26 UTC
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Technician Story field added
2023-04-18 15:31:53 UTC
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Complaint, Cause, and Correction field changes
2023-03-14 21:11:23 UTC