Help Articles
Knowledge base
-
General
Announcements, Release Notes, Service Notifications, and Governing Documents.
-
Registration
Sign up your fleet or provider to start using PACCAR applications now.
-
Help for Case Fleet
Manage your fleet's assets, service requests, and cases in the Case application.
-
Help for Case Provider
Manage your cases, assets, estimates, and operations as a service provider in the Case application.
-
Help for Builder
How to build and manage the operations users can add to cases.
-
Help for Vision
How to perform customer search and create custom views of your cases using the Vision application.
-
Help for Insite
How to view reports and analytics using the Decisiv Insite application.
-
Help for DMS and DBS Integrations
Information on integrations with Dealer Management Systems (DMS) and Dealer Business Systems (DBS).
What's New
-
Top-Liner for Case 7.290 and Sentinel 1.91 -- coming September, 2023
2023-09-21 17:39:46 UTC
-
Top-Liner for Case 7.289 and Sentinel 1.90 -- coming September, 2023
2023-09-07 13:00:00 UTC
-
Top-Liner for Case 7.288 and Sentinel 1.89 -- coming September, 2023
2023-08-24 19:08:17 UTC
-
Top-Liner for Case 7.287 and Sentinel 1.88 -- coming August, 2023
2023-08-10 20:55:08 UTC
-
Top-Liner for Case 7.286 and Sentinel 1.87 -- coming August, 2023
2023-07-28 19:57:01 UTC
-
Top-Liner for Case 7.285 and Sentinel 1.86 -- coming July, 2023
2023-07-14 19:24:27 UTC
-
Top-Liner for Case 7.284 and Sentinel 1.85 -- coming July, 2023
2023-06-29 21:19:02 UTC
-
Top-Liner for Case 7.283 and Sentinel -- coming June, 2023
2023-06-15 21:39:52 UTC
-
Top-Liner for Case 7.282 and Sentinel 1.83 -- coming June, 2023
2023-08-23 19:51:09 UTC
-
Top-Liner for Case 7.281 -- Coming May, 2023
2023-05-18 14:31:45 UTC
-
Top-Liner for Case 7.280 -- Coming May 2023
2023-08-04 21:55:24 UTC
-
Top-Liner for Case 7.279 -- Coming April, 2023
2023-04-21 21:16:22 UTC
-
Top-Liner for Case 7.278 -- Coming April, 2023
2023-04-18 15:31:47 UTC
-
Top-Liner for Case 7.277 -- Coming March, 2023
2023-04-18 15:31:46 UTC
-
Top-liner for Case 7.276 -- Coming March, 2023
2023-04-18 15:32:14 UTC
-
Top-liner for Case 7.275 -- Coming February, 2023
2023-04-18 15:32:14 UTC
-
Case 7.289 and Sentinel 1.90 - September 15th, 2023
2023-09-15 14:59:58 UTC
-
Case 7.288 and Sentinel 1.89 - September 1st, 2023
2023-09-01 15:34:56 UTC
-
Case 7.287 and Sentinel 1.88 - August 18th, 2023
2023-08-22 17:10:27 UTC
-
Case 7.286 and Sentinel 1.87 - August 4th, 2023
2023-08-04 14:56:57 UTC
-
Case 7.285 and Sentinel 1.86 - July 25, 2023
2023-07-25 13:00:00 UTC
-
Case 7.284 and Sentinel 1.85 - July 7, 2023
2023-07-07 13:00:00 UTC
-
Case 7.283 and Sentinel 1.84 - June 23, 2023
2023-09-11 22:49:47 UTC
-
Case 7.282 and Sentinel 1.83 - June 9, 2023
2023-06-09 14:35:24 UTC
-
Case 7.281 - May 26, 2023
2023-05-26 14:06:21 UTC
-
Case 7.280 - May 12, 2023
2023-05-12 13:00:01 UTC
-
Case 7.279 - April 28, 2023
2023-04-28 16:16:29 UTC
-
Case 7.278 - April 14, 2023
2023-04-18 15:31:47 UTC
-
Case 7.277 - March 31, 2023
2023-04-18 15:31:48 UTC
-
Case 7.276 -- March 21, 2023
2023-04-18 15:31:48 UTC
-
Case 7.275 -- March 3, 2023
2023-04-18 15:32:14 UTC
-
Case 7.274 -- February 16, 2023
2023-04-18 15:32:15 UTC
-
Case 7.273 -- February 2, 2023
2023-04-18 15:32:14 UTC
-
Case 7.272 -- January 25, 2023
2023-04-18 15:32:13 UTC
-
Case 7.271 -- January 16, 2023
2023-04-18 15:31:56 UTC
-
Browser Support Policy
2023-05-09 22:40:24 UTC
-
Cases Filters
2023-09-13 09:50:46 UTC
-
Technician Story field added
2023-09-01 15:04:16 UTC
-
Complaint, Cause, and Correction field changes
2023-03-14 21:11:23 UTC