Help Articles
Knowledge base
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General
Announcements, Release Notes, Service Notifications, and Governing Documents.
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Registration
Sign up your fleet or provider to start using PACCAR applications now.
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Help for Case Fleet
Manage your fleet's assets, service requests, and cases in the Case application.
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Help for Case Provider
Manage your cases, assets, estimates, and operations as a service provider in the Case application.
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Help for Builder
How to build and manage the operations users can add to cases.
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Help for Vision
How to perform customer search and create custom views of your cases using the Vision application.
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Help for Insite
How to view reports and analytics using the Decisiv Insite application.
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Help for DMS and DBS Integrations
Information on integrations with Dealer Management Systems (DMS) and Dealer Business Systems (DBS).
What's New
- Top-Liner - Case 7.317, Coming October 2024
- Top-Liner - Case 7.316, Coming September 2024
- Top-Liner - Case 7.315, coming September 2024
- Top-Liner - Case 7.314, coming August, 2024
- Top-Liner - Case 7.313, coming August 2024
- Top-Liner - Case 7.312, coming August 2024
- Top-Liner - Case 7.311, coming July 2024
- Top-Liner - Case 7.310, coming July 2024
- Top-Liner - Case 7.309, coming June 2024
- Top-Liner UPDATE - Case 7.308, coming June 7th 2024
- Top-Liner - Case 7.307, coming May 2024
- Top-Liner - Case 7.306, coming April 2024
- Top-Liner - Case 7.305, coming April 2024
- Top-Liner - Case 7.304, coming April 2024
- Top-Liner for Case 7.303, coming March 2024
- Top-Liner for Case 7.302, coming March 2024
- Top-Liner for Case 7.301 - Coming March 2024
- Top-Liner for Case 7.300 -- coming February 2024
- Top-Liner for Case 7.299 -- coming February 2024
- Bi-Directional Mobile Communications Launch - Peterbilt Dealers
- Top-Liner for Case 7.298 -- coming January 2024
- Top-Liner for Case 7.297 -- coming January 2024
- Top-Liner for Case 7.296 -- coming January 2024
- Top-Liner for Case 7.296 and Sentinel 1.97 -- coming January 2024
- Top-Liner for Case 7.295 and Sentinel 1.96 -- coming November, 2023
- Top-Liner for Case 7.294 and Sentinel 1.95 -- coming November, 2023
- Top-Liner for Case 7.293 and Sentinel 1.94 -- coming November, 2023
- Top-Liner for Case 7.292 and Sentinel 1.93 -- coming October, 2023
- Top-Liner for Case 7.291 and Sentinel 1.92 -- coming October, 2023
- Top-Liner for Case 7.290 and Sentinel 1.91 -- coming September, 2023
- Top-Liner for Case 7.289 and Sentinel 1.90 -- coming September, 2023
- Top-Liner for Case 7.288 and Sentinel 1.89 -- coming September, 2023
- Top-Liner for Case 7.287 and Sentinel 1.88 -- coming August, 2023
- Top-Liner for Case 7.286 and Sentinel 1.87 -- coming August, 2023
- Top-Liner for Case 7.285 and Sentinel 1.86 -- coming July, 2023
- Top-Liner for Case 7.284 and Sentinel 1.85 -- coming July, 2023
- Top-Liner for Case 7.283 and Sentinel -- coming June, 2023
- Top-Liner for Case 7.282 and Sentinel 1.83 -- coming June, 2023
- Top-Liner for Case 7.281 -- Coming May, 2023
- Top-Liner for Case 7.280 -- Coming May 2023
- Top-Liner for Case 7.279 -- Coming April, 2023
- Top-Liner for Case 7.278 -- Coming April, 2023
- Top-Liner for Case 7.277 -- Coming March, 2023
- Top-liner for Case 7.276 -- Coming March, 2023
- Top-liner for Case 7.275 -- Coming February, 2023
- Case 7.316 - 9/27/24
- Case 7.315 - 9/13/2024
- Case 7.314 - 8/29/24 (UPDATE)
- Case 7.313 - 8/15/24
- Case 7.312 - 8/2/2024
- Case 7.311 - 7/19/2024
- Case 7.310 - 7/9/2024
- Case 7.309 - 6/21/2024
- Case 7.308 - 6/7/2024
- Case 7.307 UPDATE - 5/29/2024
- Case 7.307 - 5/24/2024
- Case 7.306 - 5/14/2024
- Case 7.305 - April 26, 2024
- Case 7.304 - April 12, 2024
- Case 7.303 - April 2, 2024
- Case 7.302 - March 15, 2024
- Case 7.301 - March 1, 2024
- Case 7.300 - February 16, 2024
- Case 7.299 - February 2, 2024
- Case 7.298 - January 19th, 2024
- Case 7.297 - January 10th, 2023
- Case 7.296 - January 4th, 2023
- Case 7.295 and Sentinel 1.96 - December 8th, 2023
- Case 7.294 and Sentinel 1.95 - November 29th, 2023
- Case 7.293 and Sentinel 1.94 - November 10th, 2023
- Case 7.292 and Sentinel 1.93 - October 27th, 2023
- Case 7.291 and Sentinel 1.92 - October 18th, 2023
- Case 7.290 and Sentinel 1.91 - September 29th, 2023
- Case 7.289 and Sentinel 1.90 - September 15th, 2023
- Case 7.288 and Sentinel 1.89 - September 1st, 2023
- Case 7.287 and Sentinel 1.88 - August 18th, 2023
- Case 7.286 and Sentinel 1.87 - August 4th, 2023
- Case 7.285 and Sentinel 1.86 - July 25, 2023
- Case 7.284 and Sentinel 1.85 - July 7, 2023
- Case 7.283 and Sentinel 1.84 - June 23, 2023
- Case 7.282 and Sentinel 1.83 - June 9, 2023
- Case 7.281 - May 26, 2023
- Case 7.280 - May 12, 2023
- Case 7.279 - April 28, 2023
- Case 7.278 - April 14, 2023
- Case 7.277 - March 31, 2023
- Case 7.276 -- March 21, 2023
- Case 7.275 -- March 3, 2023
- Case 7.274 -- February 16, 2023
- Case 7.273 -- February 2, 2023
- Case 7.272 -- January 25, 2023
- Case 7.271 -- January 16, 2023
- Browser Support Policy
- Open Cases/Pending Service Requests - Fleets
- Open Cases/Pending Service Requests - Service Providers
- Cases Filters
- Technician Story field added
- Complaint, Cause, and Correction field changes
- Campaign & Recall and Recommended Operation Notifications
- Bi-Directional Mobile Communications - Overview & Help Article Summaries
- Bi-Directional Mobile Communications - Administration: Enabling the Reply via SMS Text Feature