Help Articles
Knowledge base
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General
Announcements, Release Notes, Service Notifications, and Governing Documents.
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Registration
Sign up your fleet or provider to start using PACCAR applications now.
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Help for Case Fleet
Manage your fleet's assets, service requests, and cases in the Case application.
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Help for Case Provider
Manage your cases, assets, estimates, and operations as a service provider in the Case application.
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Help for Builder
How to build and manage the operations users can add to cases.
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Help for Insite
How to view reports and analytics using the Decisiv Insite application.
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Help for Vision
How to perform customer search and create custom views of your cases using the Vision application.
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Help for DMS and DBS Integrations
Information on integrations with Dealer Management Systems (DMS) and Dealer Business Systems (DBS).
What's New
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Top-liner for Case 7.272 -- January, 2023
2023-01-13 23:23:02 UTC
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Top-liner for Case 7.271 (Part 2) -- Release coming January, 2023
2023-01-13 22:38:10 UTC
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Top-liner for Case 7.271 (Part 1) -- Coming January, 2023
2023-01-13 22:35:32 UTC
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Top-liner for Case 7.270 -- December, 2022
2022-12-02 21:53:50 UTC
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Top-liner for Case 7.269 -- November, 2022
2022-11-17 19:23:25 UTC
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Top-liner for Case 7.267 -- October, 2022
2022-10-20 21:22:48 UTC
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Top-liner for Case 7.265 -- September, 2022
2022-09-23 21:52:46 UTC
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Case 7.272 -- January 25, 2023
2023-01-26 12:00:00 UTC
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Case 7.271 -- January 16, 2023
2023-01-17 11:00:01 UTC
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Case 7.270 -- December 8, 2022
2022-12-09 11:00:00 UTC
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Case 7.269 -- December 1, 2022
2022-12-02 11:00:01 UTC
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Browser Support Policy
2021-12-08 22:26:29 UTC
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Technician Story field added
2022-12-12 18:47:25 UTC
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Complaint, Cause, and Correction field changes
2022-03-08 04:25:15 UTC