Browser Support Policy

Update: Click for Decisiv's Internet Explorer (IE) Support Sunset Announcement

Update: Click for Decisiv's Internet Explorer (IE) Support Sunset Announcement

Our company is committed to making our application easily accessible to all individuals and consistent across all browsers and platforms we support. To maximize our ability to fully test and validate our application to meet the needs of the greatest number of our users across browsers, we implemented the following browser support policies.

We regularly gather data and verify it with supplemental data sources to determine which browsers are eligible for support and if any changes are needed to our policies. Only browsers that regularly receive security updates and are developed to comply with the W3C guidelines and specifications are considered for support. If any changes are made, users will be notified within the application.

Browser Support Tiers

NOTES:

Mobile, Tablet, and Desktop Devices

Some of our applications will work on both mobile and desktop devices. Others were designed to work only on desktop devices, so they may have impaired usability on mobile devices. As the shift toward mobile service coordination continues, our newer applications are specifically designed to adapt to different screen sizes and support touch interfaces as well as keyboard and mouse.

Minimum Screen Resolutions

The minimum screen resolutions for desktop and mobile devices are:

• Desktop: 1024x768px
• Mobile: 320x480px (portrait mode) or 480x320px (landscape mode)

Development Principles and Web Standards

We attempt to minimize browser-support-related issues by following three best practices:

• Develop websites and applications using W3C web standards and according to our Accessibility Policy
• Avoid technologies that are only supported by certain browser types (e.g., ActiveX)
• Avoid programming implementations that are only supported by certain browser types (e.g., CSS extensions)

Resolving Browser Issues

If you are experiencing a problem using one of the supported browsers, please contact Decisiv Support at support@decisiv.com.

If you are experiencing a problem on an unsupported browser, the issue might be resolved by moving to a supported browser.