From the Viewing Case page, you can attach files associated with the case. Any user with access to the case will be able to view and download the attachments.
NOTE: Max file size is 10MB. All file types are accepted except
To upload attachments to a case:
- Search for and select your case.
- From the tab menu near the top, select ATTACHMENTS.
- To upload a file, drag-and-drop it to the File field, or click CHOOSE FILE to select a file and Open it.
- To upload multiple attachments, click CHOOSE FILE, then hold down the Ctrl, Shift, or Command key while selecting multiple files, and click Open.
- Add a description in the Description field.
- Click UPLOAD.
To view the attachment:
- From the ACTIONS column, click the file name to open it in a new browser.
To delete the attachment:
- From the ACTIONS column, click DELETE, then click OK to confirm you want to delete it.