How do I complete Kenworth Express Lane?

Upon normal case creation, please ensure the following steps are taken. A Customer Contact is required, along with an email address for estimate authorization.

• Service Advisor
• Technician
• Parts Department
• Service Advisor

Service Advisor

1. Check in asset with the Quick Action Button Check In.
   
2. Select a recipient from the list.
3. Enter the arrival time.
4. Enter a complaint description.
5. Click OK.
6. Click Find Operation.
   
7. Enter the operation name in text field and click Search.
   
8. Select the desired operation.
9. Click Add Now.
10. Enter price code or fixed labor total.
11. Click Save & Return to Case.
12. Click Export Case to Repair Order link to create RO.
     
13. Click Workflow.
    
14. Assign case to technician for diagnosis.
15. Click Submit.

Technician 

1. Go to Find Operation and enter the operation needed for repair.
2. Click Search.
3. Click on the selected operation.
4. Click Add Now.
5. Click Workflow.
   • If parts are needed, assign to Parts Department to enter parts.
   • If parts are not needed, assign to Service Advisor.

Parts Department

1. Click on the operation in the case.
   
2. Enter part number needed.
3. Click Submit Parts.
   
4. Click Save & Return to Case.
5. Click Workflow.
6. Assign case to Service Advisor.
7. Click Submit.

Service Advisor

1. Click Request Approval Quick Action Button.
   
2. Select recipient for estimate approval.
   
3. Enter ETR.
4. Enter a note.
5. Click OK.