User Authentication with Identity Providers (IdPs)

User Setup & Login Guide

Creating a New User in the PSSM System

When adding a new user to the PSSM system, you will assign a Login Method as part of the setup process. This determines how the user logs into the PSSM system.

User creation includes a required Login Method field. Available options depend on your organization's configuration. The correct option depends on the type of user you are adding:

NOTE: If you are unsure about which method to assign, contact your system administrator.

Adding a New User:

• Navigate to Home Page> Manage.

• Select Create User.

  

• Enter the user's Username, First Name, Last Name, Email,  and any required profile information.

• Select Create New Dealer User.

• Assign Permissions by selecting the appropriate check boxes. 

• In the Login Method field, select the appropriate option for this user (See table above).

• Complete any remaining required fields and select Save.

• The user will receive an invitation based on their assigned login method. Users will be directed to their organization's login provider on first access (See New Login Method Setup Section Below).

Updating a User Login Method:

• Navigate to Home Page> Manage.

• Locate user on the Current Access tab.

• Select and assign the Identity Provider (IdP) from the dropdown list. 

  

New Login Method Setup:

• Receive the Invitation - Once Auth0 has been established for your account, you will receive a notification titled "Complete your PACCAR Solutions - Service Management account setup."

  

• Accept the Invitation and Create a Password - Upon selecting SET UP YOUR ACCOUNT, you will need to establish a new password for the new login method.

• Please note: The password must be strong and meet all of the listed requirements: at least 8 characters, and at least 3 of the following — lower case letters, upper case letters, numbers, and special characters. All requirements turn green when satisfied.

• Complete your Registration - Once the new login password has been established, you will be required to setup the remaining login information: First Name, Last Name, and Preferred Language. 

• Redirect to the PACCAR Solutions Login Portal - After completing registration, the user is redirected to the PACCAR Solutions Login portal. Click PACCAR Solutions Login to continue.

  

• Authenticate with your Credentials - Once the setup is complete, users will be presented with the updated login method.

• Set up Two-factor Authentication - Once users have provided the required information and selected Continue, they will have the opportunity to select an additional authentication method.

• Scan the QR Code or Enter the One-time Code - scan the displayed QR code or manually enter the one-time code and click Continue to complete the setup.

Forgot User Login Password:

If your organization uses a third-party Identity Provider (IdP) — such as Auth0 — your password is managed outside of the PSSM system, and we're unable to reset it directly. 

Here's what to do:

• Check how you normally sign in. If you log in through an IdP, your password is controlled by your organization's Identity Provider, not by Decisiv.
• Look for a "Forgot Password" link on your IdP's login screen. Most IdPs offer a self-service password reset option right on their sign-in page.
• Contact your IT or helpdesk team. If a self-service reset isn't available, reach out to your company's internal IT support or system administrator — they manage access through the IdP and can reset your credentials.

Things to Know

• Once a Login method is assigned, the user will be required to log in using that method. They will not have the option to use a username and password.