Bi-Directional Mobile Communications Launching to All Peterbilt Dealers Week of 22 January!

For Peterbilt dealers, we have concluded the pilot period of our new features to support bi-directional mobile communications.  We have worked with the Peterbilt PAMs and dealers they have selected to pilot these new features and get the kinks out, and are now ready to release broadly to the entire Peterbilt dealer network.  These features include:

• better ways to manage customer contacts, including mobile phone only contacts 
• the ability for dealers and customers to reply to case notifications and notes via SMS text or a mobile user interface, as well as to send notes to a case
• the ability for dealers and customers to be able to see the current list of cases in the mobile user interface
• the ability for customers to approve estimates at the line item level via the mobile user interface

The documentation for these features is now posted in the Help Center.  See the Overview article for a rundown of all the documentation, including a video demo of the new features in action.

NOTE:  For Kenworth dealers, we have concluded the acceptance testing period of these features with the Kenworth PAMs and will begin piloting with dealers they have selected this month.  Feel free to review the Overview article noted above.