Creating a New User with Identity Providers (IdPs)

Creating a New User in the PSSM System

When adding a new user to the PSSM system, you will assign a Login Method as part of the setup process. This determines how the user logs into the PSSM system.

User creation includes a required Login Method field. Available options depend on your organization's configuration. The correct option depends on the type of user you are adding:

NOTE: If you are unsure about which method to assign, contact your system administrator.

Adding a New User:

• Navigate to Home Page> Manage.

• Select Create User.

  

• Enter the user's Username, First Name, Last Name, Email,  and any required profile information.

• Select Create New Dealer User.

• Assign Permissions by selecting the appropriate check boxes. 

• In the Login Method field, select the appropriate option for this user (See table above).

• Complete any remaining required fields and select Save.

• The user will receive an invitation based on their assigned login method. Users will be directed to their organization's login provider on first access (See New Login Method Setup Section Below).

Updating a User Login Method:

• Navigate to Home Page> Manage.

• Locate user on the Current Access tab.

• Select and assign the Identity Provider (IdP) from the dropdown list. 

  

Here's what to do:

• Check how you normally sign in. If you log in through an IdP, your password is controlled by your organization's Identity Provider, not by Decisiv.
• Look for a "Forgot Password" link on your IdP's login screen. Most IdPs offer a self-service password reset option right on their sign-in page.
• Contact your IT or helpdesk team. If a self-service reset isn't available, reach out to your company's internal IT support or system administrator — they manage access through the IdP and can reset your credentials.

Things to Know:

• Once a Login method is assigned, the user will be required to log in using that method. They will not have the option to use a username and password.