Tech Support Case #

The Tech Support Case # field lets you record a case reference from an external support system (for example, a vendor's ticket number). This helps your team quickly locate related information across tools.

NOTE: This is a manual entry field. It does not connect to or validate against external systems.

Where to find it

The Tech Support Case # field appears in two places:

• Case Details — in the Additional Info section of the Editing Case Details page, where you can enter or update the value manually.
• All Cases tables — as a dedicated column across all Cases table views, so you can quickly correlate cases with external support activity.

When to use it

Use this field when you have received a case number from a vendor or partner system.

How to add or edit a Tech Support Case #

1. Open the relevant case.
2. Go to the Additional Info section of the Editing Case Details page.
3. Find the Tech Support Case # field and enter the case ID exactly as provided (copy/paste is recommended).
4. Click Save.

Accepted formats

• Letters and numbers
• Special characters: - _ / and spaces
• Maximum 100 characters (your administrator may adjust this limit)