Cases
- Open Cases/Pending Service Requests - Service Providers
- Cases Filters
- Technician Story field added
- Complaint, Cause, and Correction field changes
- Recipients List Updates
- Timeline
- Repair Status
- Case Assistant Checklist
- French Translation Enhancements for Case
- View and Edit Email Templates in Your Preferred Language
- Language Preferences
- Allow Decisiv Email Domains
- Respond to Case Email Notifications Directly from Your Inbox - TEMPORARILY DISABLED
- Case Mileage and Engine Hours Updates
- The Case Quickstop Banner
- Configure your Case View
- Create a Case
- Use the Intake Form
- Enter Case Information
- Enter Breakdown Information for a Case
- Enter Asset Information for a Case
- Enter Customer Information for a Case
- Assign a Case to Another User
- Check In a Case
- Add a Follow-up Time
- Add Operations and Parts to a Case
- Adjust Case-Level Charges
- Upload Attachments to a Case
- Update Case to Asset in Service
- Update Case to Asset Ready