PSSM Fleet User Authentication with Identity Providers (IdPs)

Overview

Your PSSM Fleet Login now uses Auth0, our identity provider (IdP), with a one-time PSSM account setup with multi-factor authentication (MFA).

Your account has already been enrolled in Auth0, so there is nothing to request. The first time you sign in, you confirm your email, complete your profile, and set up an authenticator app. After that, each sign-in takes your email and a code from that app.

Before you begin

Your work email. Use the address your account was enrolled with and keep that inbox open.
A smartphone with an authenticator app. Any standard app works, for example, Google Authenticator or Microsoft Authenticator.
The PSSM Fleet login page. Use the same PSSM Fleet login page you use today.

Signing in for the first time

Your first sign-in takes about five minutes and ends with you inside the portal.

Go to the PSSM Fleet login page. Open the login page for the PSSM Fleet portal you use and enter your work email address.

Look for the "Check your email" message. The login page shows a message telling you that a verification email has been sent. Leave this browser tab open.

Open the email notification. In your inbox, open the email and select the link inside it. If you don't see it within a few minutes, check your spam or junk folder.

Continue to the PACCAR account setup. The link redirects you to the new Auth0 PACCAR setup page.

Add your profile details. Enter your first name and last name, select your preferred language, then continue.

Set up your authenticator app. Choose the authenticator option, then link your app in one of two ways:
Scan the QR code: open your authenticator app, add a new account and scan the QR code shown on screen.
Enter the code manually: if you can't scan, copy the setup code shown on screen into your authenticator app.

Your app now shows a code that refreshes automatically. Enter the current code on the setup page to confirm.

Log in to your PSSM Fleet portal. Once your information is saved, you are redirected and signed into the portal you were trying to reach.

Signing in next time

After setup, signing in is quick. There's no email step and no profile step.

Go to the PSSM Fleet login page. Enter your work email address.
Enter your authenticator code. Open your authenticator app and type the code for your PACCAR account.
Return to PSSM Fleet. You are signed in and placed back in the PSSM Fleet portal.

Troubleshooting

No verification email arrived. Check your spam or junk folder and confirm you entered the email address your account was enrolled with. Then try signing in again.
The authenticator code is rejected. Codes expire after an extended time, so enter the newest one. If codes keep failing, make sure your phone's date and time are set automatically.
The QR code won't scan. Use the manual setup code instead.
New phone, or lost access to your authenticator app. Contact your portal administrator or support to reset your authenticator, then repeat the authenticator setup.
Still stuck. Contact PACCAR Support at pssmescalation@paccar.com with the email address you used and the portal you were trying to reach.

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PSSM Fleet User Authentication with Identity Providers (IdPs)