Resetting a PSSM Fleet User Password with Identity Providers (IdPs)

Resetting a PSSM Fleet User Password with Identity Providers (IdPs) 

Overview

PSSM users now reset their password on the PACCAR (Auth0) login page, not inside PSSM.

Note: Password resets through PSSM are no longer available. Use the Reset password link on the PACCAR Connect login page instead.

The whole reset takes a few minutes and uses a link sent to the email address on your account.

Before you begin

• You use the email address to sign in to PSSM.
• You'll need access to that email inbox, so you can open the reset link.
• You’ll need access to a web browser on a computer or mobile device.

Reset your password

Step 1: Go to the PSSM login screen

Open PSSM. On the Welcome screen, select Continue with PACCAR Connect Login.

Step 2: Enter your email and select Reset password

On the PACCAR Connect login page, enter your email address in the Email address field. Then select Reset password.

Step 3: Confirm your email on the Forgot Your Password page

You're redirected to the Forgot Your Password page. Enter your email address again, then select Continue.

A Check Your Email message confirms that reset instructions were sent to your address.

Step 4: Open the reset email and select the link

Check your inbox for an email from Auth0Admins@paccar.com with the subject Please Reset Your Password for PACCAR Connect. Select the click here link to confirm the password change.

If you didn't request a reset, ignore the email and make sure you can still sign in.

Step 5: Enter a new password

On the Change Your Password page, enter your new password in New password and again in Re-enter new password. Then select Reset password.

Step 6: Return to PACCAR Connect

A Password Changed! message confirms the reset. Select Back to PACCAR Connect.

Step 7: Sign in with your new password

On the login page, enter your email address and your new password, then select Continue.

Troubleshooting

• No reset email? Check your spam or junk folder, then select Resend email on the Check Your Email page.
• Reset link doesn't work? The link may have expired or already been used. Start again from Step 2 to get a new one.
• Still can't sign in? Confirm you're using the same email address the reset was sent to, then contact PSSM Support.